Essential Customer Experience Metrics: What to Measure and When
The Importance of Customer Experience Metrics
Every business strives to leave a lasting impression on its customers, but why is this so important?
According to HubSpot, 93% of customers are more likely to make repeat purchases from companies that provide exceptional customer service. Additionally, nearly 60% of consumers emphasize that outstanding service is critical to building brand loyalty.
Read More: https://martech360.com/custome....r-experience/custome
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