Referral Management Software: Powering Closed-Loop Care
Referral Management Software supports the principle that sending a referral is only the beginning of the patient's care journey. Closed-loop referral management connects each important stage, including referral creation, acceptance, scheduling, appointment completion, outcome capture, and final closure. This visibility allows care teams to understand where a referral currently stands and identify situations that need intervention. For example, teams can recognize referrals that have not been accepted, patients who still need scheduling assistance, appointments that have not been confirmed, or services whose outcomes have not returned to the referring organization. Where appropriate integrations are available, referral status and outcome information can also be written back to an originating EHR. The result is a more traceable process in which organizations can understand what happened after a referral was sent. Such visibility can support stronger coordination across hospitals, specialty practices, community health centers, care management organizations, and community-based service providers involved in delivering patient services.
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